Frequently Asked Questions

Online Private Tutoring

How do I choose a tutor?

After you create an account, there will be a section on your dashboard that will allow you to input the subject you need help with, the topic you are struggling on and the date and time you need services. You will automatically be matched with a qualified tutor that meets all of the criteria you selected

Sessions are available in 30, or 60-minute increments

We boost your understanding by showing an interactive transcript that is automatically extracted from our videos. We make our videos more accessible and much easier to navigate

How far in advance should I book sessions?

Book at least 24 hours ahead, though some tutors accept shorter notice

Can I change tutors if needed?

Yes, you can switch tutors anytime to find the best fit

What if I need to cancel a session?

Free cancellation with a notice of 24 hours or more; no refund with less than 24 hours

Do tutors provide study materials?

Tutors can provide supplementary materials and practice problems

How are tutoring sessions conducted?

Sessions use video conferencing with interactive whiteboards and screen sharing

What subjects are available for tutoring?

All STEM subjects from high school through professional level

Can I get help with specific assignments?

Yes, tutors can assist with homework, projects, and exam preparation

Are group tutoring sessions available?

We do not offer small group tutoring sessions. All sessions are one student to one tutor to maximize learning

How qualified are the tutors?

All tutors have degrees and a minimum of 3 years teaching or tutoring experience in their fields

Can I get regular weekly sessions?

Yes, you can schedule recurring sessions with your preferred tutors

Is there a trial session option?

No, we do not offer free trial sessions with our tutors.

What's your tutor screening process?

Tutors undergo background checks, credential verification, and demonstrate a mock teaching lesson to the CEO of SiSTEM

Do you work with certified teachers?

Yes, many tutors are certified educators with classroom teaching experience

Self-Paced Video Courses

What STEM subjects do your courses cover?

We offer courses across mathematics, sciences, engineering, technology, and computer science, from high school to professional level

How long do I have access to the course materials?

You get one year access to all course content after purchase

Are there any prerequisites for taking these courses?

Prerequisites vary by course level and subject. Each course listing clearly states required background knowledge

What's included in each course?

Courses include video lectures, interactive assignments, real-world projects, assessments, downloadable resources, and completion certificates

Can I access courses on mobile devices?

Yes, all courses are mobile-responsive and accessible on any device through our learning platform

What makes your courses different from other online STEM courses?

Our courses are created by active STEM professionals, focus on real-world applications, and include industry-relevant projects. Additionally, all of our content is short-form encouraging bite-sized learning

How often is course content updated?

Courses are updated quarterly to reflect industry changes and technological advances

Do I get a certificate upon completion?

Yes, you receive a verified certificate after completing course requirements

Can I interact with instructors during self-study courses?

While these are self-paced courses, you can post questions in course forums for instructor feedback

What's the average time commitment per course?

Course lengths vary, typically ranging from 20-60 hours of content, completable at your own pace

Are courses available internationally?

Yes, courses are accessible worldwide with 24/7 availability

Can I preview course content before purchasing?

Free preview modules are available for each course to assess content quality and style

How technical are the courses?

Courses range from beginner to advanced levels, with clear difficulty indicators in descriptions

How do you select your course creators?

Our instructors are vetted STEM professionals from leading companies and universities, with minimum 5+ years industry experience

What support is available for technical issues?

We have a technical support team, contact us at support@sistemtutoring.com

Instructor-Led Bootcamps

How long are the bootcamps?

Bootcamps typically run 2 hours - 12 weeks, depending on the program and intensity level

How many students are in each bootcamp?

Classes are kept small (12-15 students) to ensure personalized attention

What's the format of live sessions?

Sessions combine lectures, hands-on exercises, group projects, and Q&A periods

Who are the instructors?

All instructors are experienced STEM professionals with extensive teaching experience

What happens if I miss a session?

Recorded sessions are available, but attendance at live sessions is strongly recommended

Is job placement assistance included?

Some bootcamps include career guidance, resume reviews, and industry networking opportunities

What's the difference between bootcamps and self-study courses?

Bootcamps offer live instruction, peer interaction, structured schedules, and direct mentor support

Are there homework assignments?

Yes, expect weekly assignments and projects to reinforce learning

Do you offer payment plans?

Yes, flexible payment options and installment plans are available

What technology/equipment do I need?

Requirements vary by bootcamp but typically include a reliable computer and internet connection

Can I switch bootcamp cohorts if needed?

Yes, with advance notice, students can transfer to different cohort dates

Are bootcamps beginner-friendly?

Some bootcamps welcome beginners, while others require prerequisite knowledge

What's your success rate?

Over 95% of students complete bootcamps successfully, with 98% satisfaction rates

Do you have industry partnerships?

We partner with major tech companies and STEM organizations for curriculum development and hiring pipelines

Is there a capstone project?

Most bootcamps culminate in a final project showcasing learned skills

STEMMIE

What subjects does STEMMIE cover?

All STEM subjects from high school through professional level; and college and career guidance for all STEM industry careers

How accurate is STEMMIE's information?

STEMMIE's knowledge is regularly updated and verified by STEM experts

Can STEMMIE help with specific homework problems?

Yes, STEMMIE provides step-by-step solutions and explanations.

Is STEMMIE available offline?

Internet connection is required to access STEMMIE

How personalized is the learning experience?

STEMMIE adapts to your level and learning style through conversation

Can STEMMIE help with career guidance?

Yes, offering advice on education paths, career options, and skill development

What languages does STEMMIE support?

Currently available in English, with more languages planned

How does STEMMIE handle complex equations?

STEMMIE can process and explain mathematical notation and equations

Is my conversation history saved?

Yes, allowing for continuous learning and progress tracking

Can STEMMIE provide emotional support?

Yes, offering encouragement and stress management strategies

How does STEMMIE differ from other AI tutors?

STEMMIE specializes in STEM subjects with deeper subject expertise; and it personalizes each response based on your own academic interests and journey

Can multiple users share one account?

No, accounts are individual for personalized learning experiences

Does STEMMIE provide practice problems?

Yes, generating custom practice problems based on your level

How often is STEMMIE updated?

Regular updates improve capabilities and expand knowledge base

Can STEMMIE help with test preparation?

Yes, providing study plans, practice questions, and exam strategies

Questions?